Human rights

Vodafone is committed to respect human rights in line with the UN Framework on Business and Human Rights in the countries where we operate

Human rights – Our approach

Wherever we operate, we work to ensure that we do not infringe human rights through our operations or business relationships.

We believe that communications technology supports human rights by enabling the exchange of ideas and access to information, which in turn supports economic and social opportunity, fosters development, advances knowledge and increases openness and transparency. See Transformational solutions for more on how our products and services are improving lives.

We recognise that Vodafone has a responsibility to respect human rights, as articulated in the Universal Declaration of Human Rights, and align our approach with the UN Guiding Principles on Business and Human Rights. This responsibility is embodied in our Business Principles and our Code of Conduct (pdf, 1.79 MB).

Aligning with the UN Guiding Principles

The UN Guiding Principles on Business and Human Rights provide a clear framework to guide companies and other stakeholders. The ‘Protect, Respect, Remedy’ framework assigns responsibility to corporations to respect human rights, to avoid infringing on the rights of others and to address adverse human rights impacts they are involved with.

We worked with the sustainability organisation Business for Social Responsibility to conduct a gap analysis of our Group-level approach to human rights against the UN Guiding Principles. This identified the categories of human rights most relevant to Vodafone’s business as: labour rights; civil and political rights; rights of the child; economic, social and cultural rights; land and property acquisition; and the environment.

Each of these categories is managed through well established policies and programmes, described in detail in the relevant sections of this report (indicated below).

In addition, human rights issues are integrated in the due diligence process we conduct before entering new markets (either as an operator ourselves or through partnerships with other operators). This process uses internationally recognised indexes and evaluations of particular issues such as corruption, political affiliations, respect for privacy, internet freedom, freedom of expression and workers’ rights to assess and highlight the potential impacts or risks associated with entering new markets. In 2013/14, we further strengthened our human rights impact assessment process for potential new markets identified as high risk. The findings are considered in the decision-making process before entering a new market.

Labour rights

We are committed to respecting the human rights of everyone working for Vodafone either directly as an employee, or indirectly as someone employed by one of our suppliers.

Our Code of Conduct (pdf, 1.79 MB) clearly states that we will base relationships with and between employees on respect for individuals and their human rights. We will not tolerate any form of discrimination. Our Group employment policies are consistent with the UN Universal Declaration of Human Rights and the International Labour Organization’s Core Conventions. These policies require consistent standards across the Company. For more details on issues including health and safety, the right to join trade unions, equal opportunities and diversity, see Our people.

With an extensive global supply chain, there is a risk that some suppliers or sub-contractors might not meet acceptable standards of working conditions and human rights. Our Code of Ethical Purchasing sets out the labour, health and safety, ethical and environmental standards we expect our suppliers to meet. The Code is based on Vodafone’s values and international standards, including the Universal Declaration of Human Rights and the International Labour Organization’s Conventions on Labour Standards. For more on how we monitor suppliers’ compliance and tackle issues such as conflict minerals, see Responsible supply chain.

Vodafone does not tolerate forced, compulsory or child labour.

Civil and political rights

We believe that access to communications technology can support greater freedom of expression, which in turn depends upon the right to privacy if it is to be exercised effectively. However, the rights to freedom of expression and privacy must be balanced with the protection of vulnerable groups, such as children, and the protection of public safety or security in certain exceptional circumstances.

In every country where Vodafone operates, governments retain law enforcement powers that impact rights to privacy and freedom of expression. These include legal powers that require telecommunications operators to provide information about customers or users, or to put in place the technical means to enable information to be obtained for law enforcement purposes, such as lawful interception. Governments also retain powers to limit network access, block access to certain sites and resources, or even switch off entire networks or services.

These powers have many legitimate purposes, including fighting crime and terrorism, or protecting public safety. However, these powers must be balanced with respect for civil liberties and freedoms, including individuals’ rights to privacy and freedom of expression. We closely manage and monitor compliance with these legal obligations and our relationships with law enforcement authorities to ensure human rights are respected.

Vodafone’s Global Policy Standard on Law Enforcement Assistance sets out our principles and standards on assisting law enforcement, including processes to ensure our actions are accountable at the most senior level. See our Law Enforcement Disclosure Report for more on our approach to responding to government demands, along with a breakdown of the legal powers governments hold. We also publish statistics on the number of law enforcement demands we received on a country-by-country basis, where it is legal to do so and the government does not already publish statistics.

Vodafone is a founding member of the Telecommunications Industry Dialogue on Freedom of Expression and Privacy, a group of global telecoms companies working in collaboration with the Global Network Initiative to address issues of privacy and freedom of expression. Vodafone is a signatory to the Industry Dialogue’s Guiding Principles on Freedom of Expression and Privacy (pdf, 736 KB), which define a common approach to dealing with demands from governments that may affect privacy and freedom of expression in a principled, coherent and systematic way across the industry.

See our Law Enforcement Disclosure report and Privacy and security for more details on how we manage privacy and freedom of expression.

Rights of the child

We support a common industry approach to child safety online. Vodafone helped develop, and has signed up to guiding principles of the ICT Coalition for a Safer Internet for Children and Young People. The principles set out a common code of conduct for the development of products and services that promote child safety online. We submitted a self-declaration report (pdf, 874 KB) of our status in September 2013, and an independent assessment of all the companies’ declarations was published in May 2014. Download the report.

Vodafone is a signatory to the European Commission’s CEO Coalition on Child Safety Online, which commits us to: make it easier for users to report harmful content; ensure that privacy settings are age-appropriate; and offer parental controls.

Vodafone is a founding member of the Mobile Alliance Against Child Sexual Abuse Content, which aims to obstruct the use of mobile networks and services by individuals or organisations wishing to view or profit from child sexual abuse content. We are committed to doing all we can to remove such content from the internet.

We have Notice and Takedown procedures in place to ensure this illegal content is removed or dealt with appropriately, should it be found on our servers, and to coordinate with law enforcement agencies on any subsequent investigation. As a member of the Internet Watch Foundation, we maintain filters on our own networks which block access to web pages known to host child sexual abuse content using a blacklist provided by the Internet Watch Foundation. We use these filters in the majority of our markets in the EU, with the exception of the Netherlands and Germany, where it is not legal to use such a block list.

In addition, our industry-leading initiatives such as the Digital Parenting Magazine and Web Super Skills cards for children provide advice for parents and tools to help young people use mobile phones and internet services safely.

See Child safety online.

Economic, social and cultural rights

We are increasing access to telecommunications by extending our network access across emerging markets and offering solutions tailored to low-income markets, including those that can help to increase access to healthcare, education and finance. See Transformational solutions.

Vodafone has a zero tolerance approach to any form of bribery. This is embedded across the Group through our robust global anti-bribery programme. This programme targets bribery and corruption that, if used to influence public officials for example, could threaten the rule of law and realisation of economic rights. See Ethics.

Our approach to managing radio frequency safety is based on all available scientific evidence to ensure we safeguard our customers, employees and the public. Mobile devices, and the masts that enable them to communicate calls and data, operate well within guideline safety limits. See Mobiles, masts and health.

Land and property acquisition

We consult communities in the selection of our sites, as part of the applicable planning permissions in each market for installing antennas or other equipment. See Network deployment.


We have strong processes in place to manage the environmental impacts of our operations including our carbon footprint and disposal of electronic waste. See Environment.

Our Low carbon solutions are also helping to reduce carbon emissions in other sectors.